Wednesday, May 2, 2007

Test Power Prep The Final Week

Test Power Prep The Final Week
By Monette Benoit

Copyright 2007 by Monette Benoit, All Rights Reserved.

If you are taking a NCRA, National Court Reporters Association, or state court reporting test this weekend, you are now in the fast lane to reach, to grasp forward onto your goals.

I have received so many emails on how to prep, I blocked time in my schedule today, this final week for many test takers, to gift each of you with information, which has successfully assisted people in 20 years I have worked with adults taking certification tests.

Thousands of students and court reporters have accomplished huge goals - one step at a time, one step, one step, sometimes only in one tiny step -- then a wobble. The one step at a time awareness is where you find the greatest progress.

Each of you now has an opportunity to reach and to stretch, and I want to remind each of you to be gentle with yourself and to remain focused this final week. Many of you can see and taste this last lap.

Here's some tips I have found to help many, many in your shoes this week.

This week make sure you are eating full meals. Eat meals and snack; focus on your blood sugar. Carbohydrates will give you long-term energy. Meals with pasta and rice are great for ensuring your body functions at peak performance. Proteins are geared for short-term energy. Balance the two, and you are in athletic training.

Drink water. You want to make sure you hydrate your body with water, perhaps green tea, Gatorade-type drinks. The soda may taste good, but soda dehydrates the body. Stress will contribute to depleting fluids from your body and warm temperatures also reduce your hydration. Drink water, fluids.

If you are taking a machine portion of the test, make sure your fingernails are at a level where you function at peak performance. Many students and reporters will have a manicure, and I quietly share that now is not the time to test those new acrylic tips. Go with what works best for you. You can reward yourself next week with a 'new venture'.

As you move closer to the scheduled time, I want to remind you to notice your energy-awareness. You may become more sensitive at work and school, with your family and with yourself. Some call this 'cranky' -- I prefer 'sensitive'. This is normal. Once you are aware this is part of your preparation, you can acknowledge the awareness and let this test power prep work for you.

Make sure you are taking time out for you. Have you listened to your favorite CD? Is there a song or movie where you find inspiration? Have you remembered to laugh? When we are focused on a long-term goal, sometimes it is the little moments in our world that are the most effective.

Pack your equipment, and you, the night before the test. Gas the car. Make sure there are no road closures to the test site. I teach and advise you should be packed by mid-afternoon the day before. This will ensure the possibility of reducing the 'oh, dang, where did I put ...?' moment.

Stretch and breathe. When we are stressed, we sit, shoulders hunched 'up' and breathe in shallow breaths. Breathe in, breathe out, slowly and regularly, in and out. Focus on regulating your breath. If you find your voice is higher than it normally is, you probably are shallow breathing.
The more oxygen your brain and body receives, the better you will function.

Ah, yes, sleep. The final two nights, I suggest taking a warm bath, shower, curling up with a loved one (human and/or pet) and being quiet. In your quiet moments, you will find great comfort.

Avoid people who are high maintenance - really. You want to be comforted and focused. If there are multiple pulls for your energy, your attention, you may want to remember you have earned the right to this peaceful, focused last week preparing for your goal.

The morning of your test, be careful on the high-test coffee-type drinks, colas. Caffeine will take you up in an energy burst and -- will drop you down when the burst has bust.

I suggest each person should pack little packets of red grapes, non-salted peanuts, pretzels, nuts. There is an amazing abundance of energy to be found in red grapes and carb snacks.

As you enter the test premises, throw your shoulders back, chin up.
If this is a return walk into the premises, focus on 'now'.
If this is your first virgin stroll, a click of your fingers or a moment in prayer may serve you 'now'.

As you enter the room, if you find people in groups, avoid the chatting. You should specifically avoid anyone who is asking "What does this mean?" or "How do you write...?" This is your time.

You want to remain focused, flexible and focused on your test power prep awareness.

I wish each of you a blessed week. When you perform at your peak and focus on your success, you truly will remember why it is you chose this occupation.

And please know, we need you, too -- really.

Monette Benoit may be reached at: Tutoring@CRRbooks.com

About the Author: Monette Benoit, B.B.A., CCR, CRI, CPE, is a JCR Contributing Editor for the National Court Reporters Association, NCRA.

She is the author of multiple books to include the national and state RPR, RMR, RDR, CSR ‘Written Knowledge Exam’ Textbook, Workbook, a companion Study Guide, ‘The CRRT WKT’ CD Software Program, 'The Advanced SAT, LSAT, GRE, Real-Time Vocabulary Workbook' and the ‘CATapult’ Dictionary CD Software Program series.

Books, CDs, private tutoring, mentoring services and articles may be referenced http://www.crrbooks.com/.

Monette is an experienced consultant, instructor, realtime court reporter, tutor, CART provider, columnist. She teaches, tutors and coaches home-study students, college students, court reporters and professionals. Monette speaks to groups at state, national and international conventions about motivation, technology, expanding skills and Deaf, Oral Deaf, Hard of Hearing.

Monette Benoit, B.B.A., Certified Court Reporter, Certified Reporting Instructor, Certified Program Evaluator, Paralegal, may be reached at: http://www.crrbooks.com/ http://www.catapultdix.com/ and http://www.artcs.com/

Wednesday, April 25, 2007

Try Harder; Each Time You Try Harder

Try Harder; Each Time You Try Harder
By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

Sunday afternoon, I taxied to ‘Tong Sing’. I sprinted towards 615 Grant Avenue.
My sister-in-law owns a jewelry store in San Francisco's China Town.

I darted around people selling sunglasses and picture frames on the sidewalk, launched into the store. I had looked forward to this moment for a long time. I viewed pearls of every color, rings, diamonds, bracelets, earrings, necklaces. The sign over the doorway: ‘SALE! 70% Off Everything!” I saw my sister-in-law, called her name. She ran into my arms. Wenny did not know I was in San Francisco; here I stood, arms out, waiting for her hug.

I had just spent days attending, sharing and exhibiting my products and services within Court Reporter Reference Books & CDs, during the National Court Reporters Association midyear convention.

There, I laughed and listened to judicial and free-lance court reporters, captioners, CART providers, students, teachers.

Wenny was excited to see me. I followed her to the back private are, she poured hot jasmine tea for me. As people entered, Wenny ran to the front, “How are you? Everything 70% off!” I was seated next to a large statue with oranges and incense. Wenny was busy, showing customers leather coats, purses, luggage, gifts, jewelry, silks, merchandise.

I waited for a time, then quietly slipped to an area where I took a seat in front of a jewelry case. I listened to people speaking Chinese and English; many pointed to jewelry on shelves or deep within cases. Between customers, Wenny said to me, “I’ll make you a pearl necklace.” Wenny removed pearls from multiple ‘strings’ to design a necklace. When she was busy, I sat by the long pearl strings.

Wenny greeted each customer personally and answered the phone. She built the necklace, as I tease her with her teeth. She strung one pearl, tied a knot, used her teeth to tighten each knot, then added another pearl.

Wenny kept saying, “I’ll make a pearl necklace for when you speak, when you attend conventions.” She handed me a custom-made necklace and hugged me.

People continued to shop in her store and make purchases. I watched her in action. I had not known Wenny since she entered the Benoit family, my in-laws.

We gathered at formal family gatherings, but never had time to know each other. I knew she arrived in our country, working hard, earning everything she now has.

Wenny Hoang Bui left Vietnam in 1978. She traveled to Hong Kong, arriving in San Francisco, 1980. She’s worked seven days a week, three jobs each day, to open Tong Sing. When we met, this was her goal. She saved everything to open ‘Tong Sing Fine Jewelry’.

I watched, listened. Wenny answered my questions, sharing her world. As I touched jewelry, she’d giggle, “Go ahead; try it on.”

Soon, I was trying on rings, bracelets; it reminded me of visiting my granny’s as a child, playing with her jewelry.

When the store became busy, people looked at me asking ‘how much is that’ or ‘can I see that’? Raising my eyebrows to Wenny, she nodded.

Off I went behind the counters to begin selling jewelry in China Town.

I couldn’t open glass counters, remove velvet trays, confidently placing each on the counter. With shoulders back, chin up, I worked to assist customers. And what fun I had.

As soon as I placed trays on counters, customers would ask “So how much will you take?” I’d laugh, replying, “I don’t know, ask her; I’m just the sister-in-law.” Customers frowned and did 'double-takes' looking at my Vietnamese sister-in-law then me. Many questioned how I ‘really’ knew her – in my opinion, due to the obvious that I knew squat about working a jewelry counter.

One family asked how much ‘70% off’ was for a necklace. I pushed the calculator forward, teasing, “I don’t know; why don’t you figure it out?”

As I finished my first sale, I was ecstatic, yelling to Wenny, “I did it; I made my first sale!” I couldn’t work the cash register or wrap the jewelry. So I placed the necklace on the lady, handing Wenny the money.

The store seemed to ebb and flow with families, people, shopping, viewing, touching. Each time, Wenny ran to the front, “Hi, how are you? Everything 70% off!”

Wenny shared how she discounts 70%: She and two sisters each have a store; they bulk purchase. Wenny’s specialty is pearls: “Pearls always maintain value, always timeless.”

One customer asked to see a bracelet, requesting the price. As Wenny worked, the woman was testy (some might even say 'rude'). I pursed my lips, listening as this customer worked to have the price greatly reduced.

Wenny smiled, respectfully answering questions, never showing impatience. The customer departed with a tart remark after a lengthy stay; I was offended for Wenny. Wenny smiled, never missed a beat. She ran to the back and poured another cup of hot tea for me.

Wenny opens her store each morning. It requires one hour to open, one hour to close -- closing “when the last customer leaves” – seven days a week.

Three hours later, we sipped tea in the few moments the store was quiet. Again, Wenny darted to the door. I viewed the back of her high heels as she ran to greet customers. When they quickly departed, almost in a u-turn, I asked, “How do you do it? ‘Each time’ you run greeting ‘everyone’ with a smile. You greet everyone with such energy. ‘How’ do you do it?”

Wenny instantly smiled, replying: “Try harder. ‘Each’ time ‘you’ try harder!” Then she ran to the front of the store to greet the new arrivals.

I thought back to the NCRA, National Court Reporters Association, convention. Many of us were enthused to gather. I met handfuls of reporters who shared they were not realtiming, did not want to improve their skills and meant it. The first time, I laughed, sure this was a joke. Nope. They were serious.

I joked, “And let me guess, you’re against voice-writers, technology, and you have a tape when you work.” Though numbers were small, this stuck with me.

The moment Wenny beamed, sharing ‘try harder; each time you try harder’, I sighed.

That was exactly what I needed to hear that day. Sitting in China Town, embraced within another culture, I experienced ‘peace’.

When I asked Wenny what ‘Tong Sing’ means, she said it’s Chinese, translating: “Go up. You want to go up all the time; make more. Go up, big business.”

I helped Wenny close Tong Sing that evening, pack jewelry, cover jewelry cases. I left with a pearl necklace, earrings and two pearl necklaces for my mother. “You’re family; we only have one mother,” she kept saying.

The best gift: Wenny Hoang Bui, my sister-in-law, shared her love, culture, enthusiasm and work ethic. Now girlfriends, Wenny drove me back to The Argent Hotel. I leaped out of her car when she could not find the correct street, and we were circling the same streets.

I hugged her, grabbed my bag, sprinted up the street.
San Francisco, with crisp air, beautiful buildings, seemed different.
The city hadn’t changed, I had.

Entering the hotel, smiling court reporters approached, “Will you be at the national in Chicago? I can’t wait; see you then!”

I went to my room remembering: “Try harder. Each time you try harder.”

When I phoned ‘fact-checking’ this article, Wenny shared that she had just rented the sidewalk in front of her store to film a movie. Yes, ‘Tong Sing’.

Wenny can be reached seven days a week at 415-392-0838. With boundless energy, she ships jewelry all over the world. May we all “go up … all the time.” Happy New Years to each of you. Tong Sing.


Monette Benoit may be reached at: Tutoring@CRRbooks.com

About the Author: Monette Benoit, B.B.A., CCR, CRI, CPE, is a JCR Contributing Editor for the National Court Reporters Association, NCRA.

She is the author of multiple books to include the national and state RPR, RMR, RDR, CSR ‘Written Knowledge Exam’ Textbook, Workbook, a companion Study Guide, ‘The CRRT WKT’ CD Software Program, 'The Advanced SAT, LSAT, GRE, Real-Time Vocabulary Workbook' and the ‘CATapult’ Dictionary CD Software Program series. Books, CDs, private tutoring, mentoring services and articles may be referenced http://www.crrbooks.com/.

Monette is an experienced consultant, instructor, realtime court reporter, tutor, CART provider, columnist. She teaches, tutors and coaches home-study students, college students, court reporters and professionals. Monette speaks to groups at state, national and international conventions about motivation, technology, expanding skills and Deaf, Oral Deaf, Hard of Hearing.

Monette Benoit, B.B.A., Certified Court Reporter, Certified Reporting Instructor, Certified Program Evaluator, Paralegal, may be reached at: http://www.crrbooks.com/ http://www.catapultdix.com/ and http://www.artcs.com/

Friday, April 20, 2007

CARTing 'Up And Out' And Captain Kevin

CARTing 'Up And Out' And Captain Kevin
By Monette Benoit

Copyright by Monette Benoit, All Rights Reserved.

Now and then we’re granted special events we remember for a long, long time. Some can be confidential. The jobs I’m writing about here were not your typical day at the office.

Originally I wanted special CART (communication access realtime translation, instant voice to text) moments to remain private. Then my life shifted; it was altered.

Two weeks after the San Diego installation of NCRA, National Court Reporters Association, president Mike Brentano, my world changed forever. I received the call no one wants.

My terminally ill youngest (he hated the word ‘baby’) brother died August 5th, 2000.
Two years prior, 12/23/97, Kevin was privately diagnosed with Hepatitis C, HCV.

After his diagnosis, Kevin learned that in 1976 he was infected during experiment vaccinations in the military.

Captain Kevin Drue Donnelly passionately spent day and night researching, assisting veterans, their families and medical researchers. He died suddenly, tragically alone.

Many court reporters knew of my brother’s illness and his work. At my request, Kevin also helped veterans, family members, deaf, hard-of-hearing and court reporters (to include members of their families) each diagnosed with HCV. Kevin encouraged everyone, researched information specific for each person, so they could move forward with hope and facts.

Kevin also worked to develop the first of Hepatitis C Support Forums and proved that the virus and other viruses are shared by pneumatic guns, which routinely shared the same needles with multiple soldiers and individuals. Depression is a side of effect of Hep C, and as many know, depression is an often misunderstood illness.

Kevin designed a website that he and LeighAnn Vogel built to assist veterans, families, professionals and children of diagnosed individuals. Some of Kevin's work may be accessed at http://www.geocities.com/hepvet/index.html.

Their web site was the first private web site to be attached by the VA, Veterans Administration, sharing information Kevin gathered to specifically veterans and their families.

The afternoon of his death, prior to the call, my family gathered with my dad to help his recovery from cancer surgery. Due to dad’s surgery and recuperation, I flew alone to Kevin’s funeral.
(August 10th, 2000, in Calverton Cemetery, a military graveyard, I waited in the noon sun for his casket to be delivered to the empty hole in the ground – the gravediggers went to lunch.)

I humbly share that it was the comfort of mentors, court reporters, NCRA, National Court Reporters Assocation, staff and kind strangers who strengthened me.

I canceled my JCR, Journal of Court Reporting, “Beyond The Comfort Zone” column from one airport, stood on long lines alone.

Stunned, I phoned a few friends as I waited to board planes. They helped me to go, stand tall, listen, fly home, then find sense of my world.

During the quiet time, I experienced many incidents that spurred me to write this article. I am honoring those moments. And now I have a special message to share.

Traditionally, my CART, communication access realtime translation (instant voice-to-text display on a computer) request assists deaf, hard-of-hearing, people learning English, etc.
But I received a unique request many moons ago. They wanted CART and a verbatim disk immediately thereafter. Fine. The consumer was not deaf or hearing challenged. Fine. I was requested because “sometimes high energy field surges blow out electricity recording the event.” Excuse me?

I needed more information. The person scheduling the event was a medium, a clairvoyant. The client wanted to speak to a dead relative. (Yes, like you, I paused a little there too.)
They requested CART for an instant verbatim text record. Could I write on battery to prevent electrical blips?

In court I wrote hearings, motions. Was the plaintiff really injured?

I wrote jury trials. Was the defendant, alleged criminal, in fact, innocent? I know they are innocent until proven guilty, but officers of the court often are entitled to information the jury may not receive.

I still remember the divorce law firm that nailed everything down - stapler, sofa cushions, books, etc. I did not judge others when my skills were used then. Was this different?

I thought about seven years of CARTing deaf masses, PTA/school meetings, religious events, university Latin classes, the McGruff Dog (he had paw surgery, so he could sign to the deaf children), country dancing lessons, funerals, conventions, where I felt privileged to share CART. They required instant verbatim text delivery.

I thought about friends who would scream if they knew. I envisioned my mom smiling, praying; my Jesuit-schooled father sighing, glancing skyward.

With an open mind, lots of prayer, I accepted. I entered terms in my job dictionary to include psychics, mediums, shamans, metaphysical, tarot, clairvoyants, mystics and yes, ghostbusters. I realtimed with the screen turned down, charged batteries to avoid electrical problems.

The ‘reading’ began with prayer, moved quickly into personal information. Pets, nicknames, childhood memories, favorite foods were shared before communication began. I remember holding my breath – concerned sudden inhales could invade their privacy. I ended with wonder (and some shock). Everyone was so thankful I shared my CART skills. I’d been part of something very personal. I received other calls. Each different; each adhered to a Code of Ethics. And, yes, I continued to pray and attend church.

As a result of that work, I received a CART request for a telephonic medical intuitive. Their appointment had been scheduled two years earlier. This was a medical doctor with a Ph.D. using psychic abilities to ‘read’ problems from the past and future for someone’s heath.
Again, I charged batteries, globaled, moved forward. Later, I CARTed a homicide detective sharing a file report.

I am convinced that when someone asks for any verbatim record, a court reporter is the necessary professional. I tease that as an experienced court reporter I can write anything spoken and/or mumbled.

CART providers can bring comfort to people who are grieving. When CARTing funerals for individuals who are hard-of-hearing and/or deaf, I experienced peace while sharing so others could participate. We can assist with closure involving people close to the center. I feel privileged to sit at the edge of the circle, to hear what I did.

Faith is personal. Messages are private.

My brother died young and sadly, much too fast. He is no longer here to share laughter, to guide me with his courage, wisdom, friendship and wicked sense of humor.

Kevin will never send a funny or informative email which I could keep or could choose to share with friend, court reporters and mentors. I draw comfort from my quiet moments, from those with insights, loving guidance.

We can instantly realtime anything … verbal, spiritual and, now I know, even spirits. I’m grateful for spiritual moments, for hearing ‘Up and Out’ utilizing CART with an open mind and an open heart.

My work is still private. My life forever changed due to my CART skills, the death of my brother and the hope I desire to share with each of you.

Further information about Captain Kevin Drue Donnelly is included: http://crrbooks.com/index.php?cPath=32


Monette Benoit may be reached at: Tutoring@CRRbooks.com

About the Author: Monette Benoit, B.B.A., CCR, CRI, CPE, is a JCR Contributing Editor for the National Court Reporters Association, NCRA.

She is the author of multiple books to include the national and state RPR, RMR, RDR, CSR ‘Written Knowledge Exam’ Textbook, Workbook, a companion Study Guide, ‘The CRRT WKT’ CD Software Program, 'The Advanced SAT, LSAT, GRE, Real-Time Vocabulary Workbook' and the ‘CATapult’ Dictionary CD Software Program series. Books, CDs, private tutoring, mentoring services and articles may be referenced http://www.crrbooks.com/.

Monette is an experienced consultant, instructor, realtime court reporter, tutor, CART provider, columnist. She teaches, tutors and coaches home-study students, college students, court reporters and professionals. Monette speaks to groups at state, national and international conventions about motivation, technology, expanding skills and Deaf, Oral Deaf, Hard of Hearing.

Monette Benoit, B.B.A., Certified Court Reporter, Certified Reporting Instructor, Certified Program Evaluator, Paralegal, may be reached at: http://www.crrbooks.com/ http://www.catapultdix.com/ and http://www.artcs.com/